Frequently Asked Questions
What's your order process?
Now that we have a website, it's much easier! Though you may also opt to order the old school way by sending us an order form via e-mail at email@example.com, with the following format:
Wedding Date / Date Needed (esp. if wedding is out of town):
Full Delivery Address (with ZIP code):
Mobile (local; for courier's reference):
- Size (Standard / Large / XL / XXL)
- Additional Sizing Notes
- Embroidery (what to put / which part / thread color) :
Kindly indicate your Name & Wedding Date as the e-mail subject (ex.: SUBJECT: Patty Laurel-Filart_Nov. 22, 2012)
*Please wait for our e-mail on final quotation prior to settling payment.
What's your cut-off schedule?
We normally follow a cut-off schedule every 5th of the month (for delivery the following month, depending on Wedding Date / Date Needed).
Can you customize sizing?
Our current range of sizing includes Standard, Large, XL, and 2XL. For these, we will only accommodate requests to customize the body length - please indicate in the Additional Sizing Notes your preferred measurement (in inches, from the shoulder, until the desired length). All other measurements will remain the same, depending on the size chosen.
If your size is beyond our offered range (3XL above), we do accept custom sizing, subject to surcharge. Please email us directly at firstname.lastname@example.org to inquire.
Can you customize fabric?
La Tercera only makes use of premium fabrics like silk (charmeuse / silk chiffon / silk crepe) and imported lace. Not all colors are available per silk type, as such, La Tercera will reserve the right to use the type of silk, depending on the design and color availability.
Silk fabric shades vary per season, as such, colors may be slightly different in actual versus photos, also depending on the lighting and filter used.
Since shades vary per fabric roll and per season, La Tercera will not be able to guarantee that swatches will match actual robes to the letter, as such, swatches should only serve as a general guide. This applies to all types of fabrics, appliqués, and other embellishments.
Can you customize a totally new style?
Sure! Please note, however, that we'll only accept custom work if there isn't anything similar being offered in our current roster. Kindly send us an email at email@example.com with specifics, and please allow a lead time of at least 2 months for prototyping, until production.
What are your payment options?
We accept direct deposits, online transfers, or PayPal for local orders, while bank remittance, xoom.com, and PayPal payments are preferred for international orders.
Can you do embroidery?
Of course! Our embroidery service is offered for FREE with a maximum of 8 characters for all robes except for the BASIC DANI. Anything in excess of 8 characters will incur a Php 20/character cost.
What are you options for embroidery?
You may opt to have your name embroidered on the back part, ribbon (edge or middle), or front-left parts of the robe, depending on the style. We also have 4 font types to choose from (see below).
Default font for Brides is Font 4, whereas Font 1 is normally used for entourage robes.
Do you have a store where we can personally see and try on the collection?
You may visit our Atelier in Makati for direct purchases, or to try on the styles (strictly by appointment only, please):
LG 35, Alfaro Place,
146 L.P. Leviste Street, Salcedo Village,
Makati, 1227 Metro Manila
Mon - Sat, 11AM - 6PM (1-hour slot per client);
Closed on Sundays
Please send us a message on our Contact Us page in case you'd like to drop by and check out the on-hand styles. All Atelier stocks are available for purchase; on-hand stocks which need embroidery will be delivered / picked up after 2 weeks.